NOIR48 Returns & Refund Policy

At NOIR48, we take pride in the quality of our luxury fragrance oils and strive to provide exceptional customer satisfaction. Please review our returns and refund policy carefully.

Returns Policy

We maintain a no-return policy except in cases where an incorrect item was sent in your order. To ensure a smooth resolution, the following conditions must be met:

  • Unopened & Undamaged Condition: The item must remain unopened, unused, and in its original condition with all seals intact. Any tampered, opened, or damaged items will not be accepted for return.

  • Notification Requirement: You must contact our support team at BRG@noir48-luxe.com within 7 days of receiving your order to report an incorrect item.

  • Return Authorization: Do not send back any items without prior authorization from our team. Unauthorized returns will not be accepted.

Refund Policy

  • No Refunds for Preference: Due to the nature of our fragrance products, we do not offer refunds or exchanges if you are unsatisfied with the scent or change your mind.

  • Incorrect Items: If you receive an incorrect item and meet the return conditions stated above, we will provide a replacement or issue store credit at our discretion.

  • Chargeback Disputes: We actively dispute all chargebacks that do not comply with our store policies.

Additional Information

  • Product Variations: Fragrance oils are handcrafted, and slight variations in scent, color, or texture may occur. These differences are not grounds for returns or refunds.

  • All Sales Final: Once your order is confirmed and shipped, all sales are final.

By placing an order with NOIR48, you acknowledge and agree to these policies. If you have any questions or concerns, please reach out to our support team at BRG@noir48-luxe.com. We’re here to help you with any issues within our policy guidelines.

Thank you for your understanding and support of our luxury fragrance business.