NOIR48 Shipping & Support Policies

At NOIR48, we are committed to ensuring a smooth and satisfying shopping experience. Please review our store policies below for important information about shipping, support, and claims.

Shipping Policy

  • Order Processing: All orders are processed and shipped within 1-3 business days after receiving payment confirmation. Please note this excludes weekends and holidays.

  • Delays: During periods of inclement weather, promotional seasons, or unforeseen circumstances such as backorders, shipping delays may occur. We appreciate your patience in these situations.

  • Shipping Rates: Shipping rates are automatically calculated by the carrier at checkout.

  • Delivery Times: Delivery times are determined by the carrier once your order has been dispatched.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to legal, regulatory, or safety reasons. We encourage you to check your local guidelines before placing an order.

Lost or Damaged Packages

  • Lost Packages: NOIR48 is not responsible for lost packages during transit. If your package is missing, we advise you to file a claim directly with your local carrier.

  • Damaged Packages: If your order arrives damaged, please take clear photos of the damaged items and contact our support team immediately at BRG@noir48-luxe.com. We will assist you with filing a claim promptly.

Address Accuracy

It is your responsibility to provide complete and accurate address information when placing your order. NOIR48 is not liable for orders shipped to incorrect addresses due to customer error.

Incorrect Items

If you receive the wrong item in your shipment, we kindly request that you do not unwrap or open the item. Please contact our support team promptly.

  • Tampered Items: If your package appears to have been tampered with, we may be unable to provide a resolution unless you agree to accept liability for the item.

Customer Support

For all inquiries, please reach out to our support team at BRG@noir48-luxe.com. Our team typically responds within 48-72 business hours.

Policy Changes

NOIR48 reserves the right to modify these policies at any time without prior notice. We encourage you to review this page regularly to stay informed about our terms and conditions.

Thank you for choosing NOIR48. We value your trust and look forward to providing you with luxurious, high-quality fragrance oils.